What should I do if I've forgotten my password?

If you've forgotten your password, click the 'Forgot Password' link on the login page. You will be prompted to enter the email address associated with your account. A password reset link will then be sent to your email address. Follow the instructions in that email to create a new password. Ensure to check your spam/junk folder if you don't receive the email within a few minutes.

How long is the password reset link valid for?

For security reasons, the password reset link is only valid for a limited time, typically 30 minutes. If the link expires before you can use it, you'll need to request a new password reset link by clicking 'Forgot Password' again.

I requested a password reset email, but haven't received it. What could be the problem?

There are several reasons why you might not have received the email. First, check your spam or junk mail folder. Second, ensure you entered the correct email address associated with your account. Third, there might be a delay in email delivery. If you still haven't received it after a reasonable time (e.g., an hour), contact our support team for assistance.

Can I change my password if I haven't forgotten it, but want to update it for security reasons?

Yes, you can proactively change your password. Log in to your account and navigate to the 'Account Settings' or 'Profile' section. There, you should find an option to 'Change Password'. You will likely be asked to enter your current password before setting a new one.

What are the requirements for a strong password?

To ensure the security of your account, we recommend using a strong password that is at least 8 characters long and includes a combination of uppercase letters, lowercase letters, numbers, and symbols (e.g., !@#$%^&*). Avoid using easily guessable information like your name, birthday, or common words.

Password Recovery

This content covers marriage registration password recovery in detail.

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